Support & privacy requests
Need a hand in the kitchen?
Effective and last updated:
Contact Mauricio Hollando
Contact the developer using the existing support form for Mauricio’s games. The form is currently branded Unalived; begin your message with “Panic! At The Pantry”. For privacy requests, choose Privacy or data request.
The form stores your message for the developer to review. It does not send an automatic confirmation email. Save the reference number shown after submission.
Purchases and missing restaurants
Open Restaurants inside the Discord Activity and choose Restore purchases. Use the same Discord account that purchased the pack. If it remains locked, include your Discord user ID, restaurant name, and purchase date in your support message. Do not send card details, passwords, or tokens. Contact Discord for payment or refund requests; we can help investigate in-game access.
For game problems
Include your device, browser or Discord version, what happened, and approximately when. You may include a room code if useful. For behavior in Discord voice or messages, use Discord’s own reporting tools as well.
For privacy or deletion
Select Privacy or data request and describe what you would like us to do. Include your Discord user ID or your nickname, room code, and approximate play time if needed to locate data. We may request verification. Do not send passwords, bot tokens, client secrets, or reconnect credentials.
Our Privacy Policy describes the game’s temporary room storage, the support inbox, and your choices.